Terms and Conditions

Terms and Conditions of Sale & Use

The following policies, terms, and conditions are effective July 1, 2026 and are subject to change without notice. Buyers/users of products manufactured and/or sold by KLM Race, LLC (hereafter "KLM") agree to the following:

Payment Methods

  • Credit Cards, Cashier's Checks, Wire Transfer, Money Orders, and PayPal are accepted forms of payment.
  • COD / Company Checks are accepted only upon prior approval.
  • Credit card orders must ship to the billing address. Shipping to a different address will require verification through your banking establishment.
  • PayPal is only accepted from verified accounts with a confirmed shipping address.
  • All purchases must be paid in full before merchandise is produced and/or shipped.
  • For further information regarding international orders, please contact us at customerservice@klmrace.com.

Returned Checks

  • Any customer check returned to KLM for insufficient funds will incur a $25 processing charge.
  • Any customer who submits an invalid check will be refused further shipments until all outstanding charges/fees are cleared.

Order Cancellation

  • Orders may be cancelled within 72 hours of placement subject to a 6% service fee.
  • After 72 hours from the time of order, all cancelled orders are subject to a 12% cancellation fee.
  • Custom manufactured and made-to-order items that have entered production cannot be cancelled.

Returns & Refunds

  • It is the responsibility of the customer and/or installer to verify correct sizing, fitment, and application of all parts prior to installation.
  • All returns require prior return authorization (RA) from KLM. Returns received without an RA will not be accepted.
  • Return requests must be made within thirty (30) days of the original ship date. No returns will be accepted after this period.
  • Only unused, intact, undamaged, and complete merchandise, including all original components, hardware, and packaging, will be considered for return. All returns are subject to inspection and acceptance by KLM.
  • Accepted returns are subject to a restocking fee of 15–30%, depending on the product and applicable manufacturer policies.
  • Customers are responsible for packaging returns appropriately and retaining tracking information. Credit will only be issued for returns actually received by KLM.
  • All custom manufactured and made-to-order items, including but not limited to custom manifolds, intercoolers, ceramic coated components, and built engine assemblies, are non-refundable.
  • Refusing a shipment that is sent back to KLM does not automatically constitute the right to refund, exchange, or credit.

Shipping

  • Orders requiring additional verification (security concerns, incorrect information, etc.) may need additional processing time.
  • Estimated ship dates are not guaranteed and are subject to change.
  • Backorders are monitored daily to ensure your order ships as soon as possible.

Transit Times

Delivery time primarily depends on the service level selected. Carriers do not operate on weekends or major holidays; quoted shipping days refer to business days (Monday through Friday, excluding carrier-observed holidays). As a general rule:

  • Next Day Air – Delivered within 1 business day
  • 2nd Day Air – Delivered within 2 business days
  • 3-Day Service – Delivered within 3 business days
  • Ground – Delivered within 3–7 business days

Out of Stock Orders

If an order is placed for a product that is out of stock, the order will remain in our system and ship as soon as the item becomes available. KLM reserves the right to split orders into multiple shipments without notification in an effort to deliver products sooner. Orders are normally only split automatically if both shipments qualify for free shipping. If you wish to voluntarily split your order due to an out of stock item, please contact customer service; additional shipping charges may apply if both shipments do not qualify for free shipping.

International Shipments

KLM ships worldwide. To estimate international shipping costs, add the desired item(s) to your cart and use the shipping calculator at checkout. Shipping charges do not include duties, customs charges, or brokerage fees; all importation fees assessed by the carrier or any local or national government are the buyer's responsibility and will not be paid or reimbursed by KLM. By law, KLM is required to declare all package contents at the actual purchase price and will not misrepresent or reduce the commercial value on international orders — no exceptions. If a package is refused rather than paying importation fees, KLM reserves the right to deduct the cost of return shipment, including customs clearance charges, from the product refund, or to abandon the package with no refund when the cost of return shipping exceeds the original order.

APO / PO Box Shipments

APO / PO Box shipments do not qualify for free shipping and are subject to USPS shipping rates. These shipments default to USPS as the carrier. USPS imposes size restrictions on shipments to APOs and PO Boxes; if you have a large item that needs to ship to a postal box, please contact us to review available options.

Billing Address / Shipping Address

Orders shipping to an address other than the billing address may require additional verification and may be subject to processing delays. We recommend allowing extra time for fulfillment when shipping to an alternate address.

Lost or Damaged Shipments

If your shipment becomes damaged or lost in transit, notify customer service immediately. Do not discard any boxes or packaging materials included with the shipment; all original products and packaging materials must be provided to fully process a damage claim. KLM is not liable for damage claims denied due to customer negligence. Direct Signature may be required on orders valued over $100.00.

Damages or Shortages

  • All merchandise leaving KLM is inspected and certified to be complete and free from damage before shipping.
  • It is the responsibility of the customer to inspect shipments within three (3) business days of receipt.
  • KLM's responsibility for a shipment ceases when the carrier accepts the shipment.
  • Shipment discrepancy or manufacturing defect claims must be made to KLM within three (3) business days of receipt of order.

Installation of Products

  • KLM highly recommends that installation of mechanical or electrical parts be performed by trained professionals or an authorized KLM dealer.
  • Improperly installed products may lead to unsafe and unreliable conditions, and KLM disavows all responsibility for such installations.
  • No labor or "inconvenience" charges may be included in any claim.
  • When an item is sent to its manufacturer for a warranty claim, KLM will not provide a replacement. Replacement is at the manufacturer's discretion.

Motorsport Racing Use Only

  • All automotive equipment and components sold by KLM have been designed and are expressly intended for motorsport racing applications only. Vehicles equipped with these products may only be operated on a race track and may not carry license plates or registration.
  • Vehicles modified by use of performance parts may no longer be lawfully used on public highways or off road in California.
  • Federal and/or state laws may prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emissions or safety on a vehicle used on public highways. Violation of such laws may subject the owner or user to fines or penalties.

Fraud Protection

KLM maintains policies to protect our customers and ourselves. All online orders pass through a proprietary screening process, and potentially fraudulent orders are flagged for investigation. In some cases, we may request printed identification before processing and shipping an order.

KLM Product Line Warranty

  • All KLM-manufactured products are backed by a one (1) year limited warranty covering manufacturing defects.
  • Any modification to a KLM product voids the warranty.
  • The warranty does not cover abuse, accidents, coatings, fire damage, crash damage, improper installation, improper component fitment, or similar causes.
  • There are no other warranties, stated or implied, that extend beyond the above, nor any warranty of fitness for a particular purpose other than as stated for a given item. Please contact KLM or your dealer concerning warranty claims.

Website

  • We are not responsible for errors or misprints published on klmrace.com.
  • Prices and specifications are subject to change without notice.